FAQs

Frequently Asked Questions

Answers to our most commonly asked questions.

It depends.  On a case by case basis we may accept large caliber rifle brass, large caliber pistol brass, magnum brass (rifle / pistol), and others.  We take seriously, the source and quality of the brass we sell.  If this is something you’re interested in, please contact us with the headstamp, quantity, condition, and origin.  To save us all time, brass must be once fired, with factory primer intact.

Email is the preferred method and will get you the quickest response.  Email support@txbrassworks.com.  All inquiries are responded to within 24-48 hours, and in most cases within a couple of hours.

We do not regularly accept phone calls.  If you must place an order over the phone, please call and leave a message, with your name, number, and what we can help you with and we’ll do our best to return your call.  We have no staff, secretary, lieutenant, or minions to assist us.  If we do not answer your call, it’s because we’re either running a press, packaging orders or we’ve just simply collapsed from working so hard.

Simply place the items in your shopping cart.  At the checkout screen select the “Money Order” option.  Your total will be sent to you via email receipt / confirmation.  Submit payment to the below address.  It would be helpful if you contacted us via email, letting us know when to expect your payment as we do not check our P.O. Box on a daily basis.

TX Brassworks LLC
Attn: Jeff
P.O. Box 1041
Cibolo, TX 78108

Please contact us with your order number and requested change at support@txbrassworks.com.

During the checkout process, you will have the option to enter any coupon code you may have received.

Email confirmation is automatically generated and sent upon successfully placing an order.  If you did not receive one, please first check your spam folder before contacting us at support@txbrassworks.com.

Please visit your local servicing U.S. Post Office with a copy of your tracking number.  In our experience, some USPS carriers refuse to deliver heavy packages.  In this instance, the package may show as being delivered, but in actuality, may be at your local U.S. Post Office.

Otherwise, please check with your neighbors.  We are unable to initiate a claim for a lost package once delivery confirmation has been received from the USPS.

The USPS considers a package lost after 30 days.  Please keep in mind USPS Priority Mail is not a guaranteed service and may take longer than the advertised 2-3 day delivery time.  Your package is insured against loss, however we do not honor claims for lost packages prior to 15 business days from the date the package was acceptance scanned by the USPS.

We encourage you to contact us at support@txbrassworks.com in the event you believe your package is lost, but please understand there is little we can do until we have given the USPS adequate time to deliver your package.

Shipping confirmations are automatically generated and sent when your order is being prepared for shipment.  Confirmations include tracking information.  If you did not receive a tracking number, please first check your spam folder prior to contacting us at support@txbrassworks.com

Yes, all orders are insured against loss and damage.  See our Insurance Policy for additional information.

USPS Priority Mail is generally delivered 2-3 business days.  This estimated delivery time is in addition to the time it takes for us to prepare and package your order.  Please be advised USPS Priority Mail is not a guaranteed service.

All orders are shipped USPS Priority Insured.  Insurance is added to the posted shipping rates below at the cost of 1.2% ($0.012 per dollar) of the order sub-total.

Small Flat Rate Box- $6.50

Medium Flat Rate Box – $13.00

Large Flat Rate Box – $18.00

No.  100 % of our rifle product comes direct from the U.S. Military.  Pistol brass originates at a private indoor range where reloads are not permitted.  We do not purchase brass from public ranges.

It depends.  On a case by case basis we may accept large caliber rifle brass, large caliber pistol brass, magnum brass (rifle / pistol), and others.  We take seriously, the source and quality of the brass we sell.  If this is something you’re interested in, please contact us with the headstamp, quantity, condition, and origin.  To save us all time, brass must be once fired, with factory primer intact.

No.  It’s as simple as emailing us at support@txbrassworks.com.

If an item was sent to you in error by TX Brassworks, we will reimburse you for return shipping at our published shipping rates.  If TX Brassworks sent the correct item but you find out it’s not what you need, return shipping is your responsibility.

We prefer U.S. Post Office (USPS).  We strongly advise you to add adequate insurance to cover any items you are returning to us.  Flat Rate Boxes are free at any USPS location.

We offer a money back guarantee on all of our processed brass if you are not satisfied.  If you are not satisfied, please contact us at support@txbrassworks.com and let us know the problem you are having.

Please visit your local servicing U.S. Post Office with a copy of your tracking number.  In our experience, some USPS carriers refuse to deliver heavy packages.  In this instance, the package may show as being delivered, but in actuality, may be at your local U.S. Post Office.

Otherwise, please check with your neighbors.  We are unable to initiate a claim for a lost package once delivery confirmation has been received from the USPS.

The USPS considers a package lost after 30 days.  Please keep in mind USPS Priority Mail is not a guaranteed service and may take longer than the advertised 2-3 day delivery time.  Your package is insured against loss, however we do not honor claims for lost packages prior to 15 business days from the date the package was acceptance scanned by the USPS.

We encourage you to contact us at support@txbrassworks.com in the event you believe your package is lost, but please understand there is little we can do until we have given the USPS adequate time to deliver your package.

All of our brass is sourced from the U.S. Military.  Considering that the majority of military weapons firing 7.62×51 brass are machine guns; yes – our brass is machine gun fired.  Will this affect it’s performance?  Possibly.  A machine gun with a loose,worn out chamber has the potential to cause the brass to over-expand.  When this happens, the brass, although resized using a small based die, will still refuse to case gauge or chamber properly.  We do our best to cull these particular cases from our product, but we do not guarantee your order to be free of this brass.   Honestly, this is the case with ALL military spec brass, no matter where it is purchased, as it takes only one armorer failing to properly identify these faulty weapons and pull the weapon from service to cause reloaders a bit of frustration.   Since we’ve been in business, we’ve had very few complaints, and should this happen to you, please know we stand behind our product and will make it right.  In addition to culling as many of these particular rounds out as possible, we include a 2% overage in all of our orders.  We recommend using a case gauge to ensure functionality in  your specific weapon.

No.  100 % of our rifle product comes direct from the U.S. Military.  Pistol brass originates at a private indoor range where reloads are not permitted.  We do not purchase brass from public ranges.