Happy Holidays from the US Postal Service!JeffP
Black Friday kicked off the 2015 holiday shopping season and as such, the U.S. Postal Service is doing whatever it can to keep from falling behind. For the next month and a half, the chances of your package being delayed, or lost is far greater than any other time of the year. However, there are ways to help keep your package on track, and avoid the stress involved with not receiving your reloading supplies on time. Address! The USPS must deliver to your address in order for us to get the goods to you. Monitor your tracking numbers; if you have not received your pacakge within 4 days of receiving a shipping notification, immediately get on the phone with the USPS at 1-800-ASK-USPS and initiate a package trace. Should a package go missing, the chances of it being found are far greater if you are proactive. Asking a postal manager to locate a package which was last scanned at their facility, 15 days after it was initially scanned there isn’t going to make their job any easier.
And then, there are these situations….particularly, Kearny, NJ sort facility. This USPS Sort Facility is the worse of the worse! Why you might ask? They refuse to acceptance scan parcels. This is frustrating for us, as well as our customers. Without an acceptance scan, the customer is left to think his/her package was not shipped. On our side, it’s difficult to file an insurance claim if it appears as if we never shipped the package.
Here are a couple screenshots of what we’re talking about. The first image is what “right” looks like. Notice the scans are complete, from when we initially created the label (bought the postage), to when the carrier picked up the package (acceptance scan), to all the points the package transited through prior to being delivered.
The missing tracking data is clear in this second screenshot. The customer had the impression they would receive their item within 3 days, yet it was more than 3 days until it initially appeared in tracking. Keep in mind the USPS Priority Mail is not a guaranteed service and the Postal Service does not consider a package lost until 30 days past the shipping date!
If you are reading this, and this situation applies to your package, there are two options. What you might not know is the USPS has an internal tracking system which has additional information, not available to the general public. If your package is caught in the postal system, you may try contacting your local USPS and ask nicely if they’ll check the internal tracking scans for your tracking number. They may look at you strange, after all they are not accustomed to being asked this question as not many people know about the internal system.
Your other option is to call 1-800-ASK-USPS, navigate their system to speak to a customer service rep. Explain to the representative you have a package that appears to be stuck in the system, which was not acceptance scanned, but was shipped. They will open a case and are required to get back to you within 3 business days. Typically, a postal manager from the USPS facility where your package was last scanned (internally) will call you with an update. If all else fails, and the USPS has truly lost your package, simply let us know after the 20th business day, and we will initiate your claim. All of our packages are fully insured against loss. We’ll either offer you a refund, or re-ship your package at no additional cost.